Cancellation/Missed Appointment Policy
We pride ourselves on keeping our costs affordable for our patients. One way we do that is efficient use of equipment and professional staff.
When you make an appointment at Local Podiatry, that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time slot. When a patient does not show up for their appointment, cancels too close to their scheduled time, or runs late, it interferes with our podiatry practice and creates unnecessary scheduling problems for other patients who need podiatric care.
Broken Appointments: Patients are only allowed TWO broken appointments in a 12 month time period, before a $50.00 cancellation fee applies. This fee is payable before further appointments may be made.
- Broken appointments are any time you are scheduled for an appointment and you do not show for that appointment.
- Late cancellations are considered broken appointments. If you need to cancel your appointment, we ask that you please call us at least 24 hours on the business day prior to your scheduled appointment time.
- Late arrivals are also considered broken appointments. Patients who arrive late by more than half their allocated appointment time, (8min for a 15min short appointment, and 15min for a 30min standard appointment) will be considered ‘no show’ as the appointment is no longer viable.
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with adequate notice (24hrs on the previous business day prior to your appointment). This allows us to schedule in a patient who may be in urgent need of care.
We understand that sometimes a patient is unable to make a scheduled appointment due to unforeseen circumstances. If you need to cancel your appointment due to illness or an emergency outside of the required notice timeframe please inform us as soon as possible, we will gladly reschedule your appointment and waive the cancellation fee.
Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your appointment. Please bear in mind that if you do not receive your reminder call, your appointment remains your responsibility to attend or reschedule at least 24 hours on the previous business day prior to your appointment.
Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you and to our other valued patients.
We Thank You For Your Cooperation And Understanding. If you need to change your appointment please call the clinic: Woden – (02) 6285 1155, Gungahlin – (02) 6242 8306, Belconnen – (02) 6180 8500
